Terms and Conditions

1. Acceptance of Terms

By accessing and using the website of Tulima Solar Ltd ("we," "our," or "us") at www.tulimasolar.com, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service. These terms apply to all visitors, users, and others who access or use the website.

2. About Tulima Solar Ltd

Tulima Solar Ltd is a Ugandan company registered under the laws of Uganda, specializing in solar-powered agricultural solutions. We provide:

• Solar water pump systems
• Agricultural processing machines
• Installation and maintenance services
• Financing solutions
• Technical support and training

Company Details:

• Registered Address: Plot 483, Kaduyu road, Ntinda - Kiwatule
• Phone: +256 800 388 883
• Email: info@tulimasolar.com

3. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Tulima Solar's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on Tulima Solar's website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Tulima Solar at any time.

4. Website Use and Conduct

When using our website, you agree to:

• Use the website only for lawful purposes
• Provide accurate and complete information when contacting us
• Not attempt to gain unauthorized access to our systems
• Not interfere with or disrupt the website's functionality
• Not use the website to transmit harmful or malicious content
• Respect intellectual property rights

5. Products and Services

5.1 Product Information

We strive to provide accurate and up-to-date information about our products and services. However:

• Product specifications may change without notice
• Images and descriptions are for illustrative purposes
• Prices are subject to change and may vary by location
• Availability of products is not guaranteed

5.2 Service Delivery

Our services include:

• Installation: Professional installation of solar systems
• Maintenance: Regular maintenance and repair services
• Training: Customer training on system operation
• Support: Technical support and troubleshooting

Service delivery times may vary based on location, complexity, and availability.

6. Pricing and Payment Terms

All prices are quoted in Ugandan Shillings (UGX) unless otherwise stated and are subject to:

• Change without prior notice
• Applicable taxes and duties
• Delivery and installation costs
• Financing terms and conditions

Payment terms will be specified in individual agreements and may include:

• Advance payment requirements
• Installment payment options
• Financing through partner institutions
• Late payment penalties

7. Warranty and Returns

7.1 Product Warranty

Our products come with manufacturer warranties as follows:

• Solar Panels: 25-year performance warranty
• Pumps: 2-5 year warranty depending on model
• Controllers: 2-year warranty
• Installation: 1-year workmanship warranty

7.2 Return Policy

Returns are subject to the following conditions:

• Products must be in original condition
• Returns must be initiated within 30 days of delivery
• Return shipping costs are the responsibility of the customer
• Custom or installed products may not be returnable

8. Installation and Maintenance

Installation services are subject to:

• Site assessment and approval
• Customer preparation of the installation site
• Weather and accessibility conditions
• Compliance with local regulations and permits

Maintenance services include:

• Regular system inspections
• Performance monitoring
• Preventive maintenance
• Emergency repair services

9. Limitation of Liability

In no event shall Tulima Solar Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Tulima Solar's website, even if Tulima Solar or a Tulima Solar authorized representative has been notified orally or in writing of the possibility of such damage.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

10. Intellectual Property Rights

The materials on Tulima Solar's website are provided on an 'as is' basis. Tulima Solar makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Tulima Solar Ltd and is protected by copyright laws.

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our website, you consent to the collection and use of information as described in our Privacy Policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for:

• The content or privacy practices of third-party sites
• The availability or accuracy of third-party services
• Any transactions or agreements with third parties

We encourage you to review the terms and privacy policies of any third-party sites you visit.

13. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure is a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, government sanctions, blockages, embargoes, labor disputes, or other events beyond our reasonable control.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Uganda. Any disputes arising from these terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of Uganda.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes acceptance of the new terms.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us: